March 3, 2019No Comments

Hospitality meets Healthcare – #WorldHearingDay

Hospitality meets Healthcare - #WorldHearingDay

It’s World Hearing Day, and we really wanted to explore the question of hospitality in healthcare. Why would an audiology centre or a hearing clinic care about interior design? How do we make sure that everyone who walks through the door feels comfortable, and why The Hearing Suite anyway?

The little things

People always notice the little things about The Hearing Suite, that make us different. They always comment on the navy walls, always get excited about the technology and they really love our coffee! But why are these elements so important?

“I always dreamed of creating the perfect centre for audiology, with a real focus on customer service and wellbeing. I didn’t want somewhere that would be rushing through clients, and I didn’t want people to feel nervous to come here!” said Emily; our founder and Director of Audiology.

It's all about the experience

The Hearing Suite needs to be an experience for our clients. We want a space that is the very best clinically, but in no way intimidating or daunting. And it matters, because we know that so many people are nervous about having their hearing tested. People can put off their hearing test for years, and can even suffer with hearing loss rather than get help. So we created a more welcoming space, that gets people excited rather than nervous. Comfortable, rather than anxious.

We love that our clients come in and see us, and always have time for a chat. Because it’s when they’re chatting and telling us about work and family life, that we can really figure out the right solution for them. Do you need the Phonak Marvel? Or, perhaps the invisible hearing aid, Lyric? Do you find it hard in the office to hear your colleagues in meetings, or are family getting frustrated with how high you have the tv volume? These are all such important things in finding the right hearing solutions, but we’ll only find out when you feel comfortable enough to tell us.

A warm welcome

A nice Suite and a warm welcome, also means that children feel comfortable when visiting us. We know how intimidating a white coat and shiny white walls can be to a small person, and love that instead of being scared, our younger patients are excited to see Emily!

“…. I wish we had known about Emily sooner, we can't recommend her highly enough. In my daughter words 'Don't forget to mention that she is the loveliest, kindest person'. – Victoria Smith-Dunn

September 8, 2018No Comments

Why I started The Hearing Suite

Why I started The Hearing Suite

Opening The Hearing Suite has been a dream of mine for several years now. I have seen and worked with (or within) Audiology practices in the NHS, national chains and family businesses. I felt like they all had their strengths, but I wanted to create the kind of practice that offered the care that I would want for myself or my own family.

It’s so important that clinical care is of the highest standard, but I also believe that health care shouldn’t have to be a stressful or a dreaded foe. With The Hearing Suite, I have encapsulated a visit to the spa, golf course or a 5* hotel with the finest clinical care.

What drives me as a professional?

  • Attention to detail
  • Desire to keep learning
  • Love of communication

My career in Audiology started with a chance meeting with an orphan.

I wasn’t sure what I wanted to do when I left school, so I applied to a charity called Project Trust (based on Coll in the Inner Hebrides). I was accepted and placed in an orphanage in the North of Peru for 12 months with another girl of the same age. She and I were the only English speakers and were desperately trying to learn Spanish as we went.

There was a little girl called Rocio who was profoundly deaf. She was 11 and just starting to learn the American sign language they use in Peru. Rocio was incredible at using mime/charades to get us to understand what was going on and where we needed to be. She had experienced much in her short life and would spend a lot of her time with us.

One day she came home, and an Italian charity had given her hearing aids and she was so pleased with them. Within the week she had worn them in the shower and brought them to us dripping with water. I remember thinking that I knew nothing about hearing aids, but I was sure that wasn’t right! Working with her something clicked, and I applied to do by Batchelors in Audiology the following year. The rest is audiological history!

Would you like to read more?

The Hearing Suite

Turn up the volume on your life. We offer unrivalled care to improve your hearing. We can also help with tinnitus, ear wax, noise protection and other hearing issues. We don’t just hear, we listen.

Call us on 01423 429 222

Find Us

The Hearing Suite, Highfield House, 52 East Parade, Harrogate, HG1 5LT

Directions via Google Maps

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