About our audiologists

"I lead a team of expert audiologists dedicated to finding the best hearing solution for our clients."

Emily Balmer, Founder and lead Audiologist of The Hearing Suite, Harrogate

Experts in hearing solutions

We deliver meticulous care in our state-of-the-art hearing clinic in Harrogate, North Yorkshire. Our experienced audiologists have extensive training and all are qualified in fitting Lyric hearing aids.

Founder Emily Balmer, Director of Audiology

"I grew up in Ilkley and I loved studying science. For my 'gap' year abroad, I volunteered for Project Trust in Peru. Meeting Rocio, a little girl who was profoundly deaf, introduced me to the importance of communication. This prompted me to study Audiology at The University of Manchester, gaining a distinction in Clinical Practice. You can read the full story in Why I started The Hearing Suite.

I worked in the NHS, trialling different hearing devices, from neck loops to Bluetooth streamers. I was also involved in a project with the Ida Institute, a Danish organisation aiming to improve hearing loss management.

Moving to the private sector, I established a tinnitus clinic, developing realistic goals for client rehabilitation. In 2018 I launched The Hearing Suite here in beautiful Harrogate. I wanted to deliver healthcare in a welcoming, friendly environment that didn't feel clinical. As an independent audiologist practice, we work with all the hearing aid manufacturers and only offer top of the range solutions."

Emily Balmer, Director of Audiology

Helena Milnes, Adult Audiologist

"I've a background in nursing, but I decided to continue my healthcare career in audiology. A close family member has hearing aids, so I know first-hand how much impact hearing loss can have on people's lives.

My foundation degree in audiology is from a university in Leicester. It combined on the job training and research, including writing a dissertation about cochlear implants. I then worked for a national high street audiology chain, eventually managing a team of 14 and being recognised as their leading Director in the UK.

Like Emily I'm Yorkshire 'born and bred', so it's a pleasure to be working in Harrogate. To expand my understanding of audiology, I am currently looking into lip reading courses."

Helena Milnes, Adult Audiologist at The Hearing Suite

Doctor Laura Carter, Audiologist

"Being an audiologist allows me to blend my passion to help people with my love of technology. As a teenager I wanted to become a speech therapist and so studied for an undergraduate degree in speech language pathology and audiology. However it was the audiology that intrigued me the most.

I gained my doctorate in audiology from the University of Northern Colorado and have worked in clinical settings since 2011. These have included an ENT department and a neurotology practice specialising in treating neurological disorders related to the ear.

I come from an American military family and my spouse is part of the Space Force, so I'm used to moving around the world. However North Yorkshire may be one of my favourite spots yet!"

Doctor Laura Carter, Audiologist

Hear from Emily

How we can help

We offer many services to help with hearing ranging from ear wax removal to tackling tinnitus.

Taking the time to listen

We're here to help get your hearing back on track. So we take the time to understand your history, hopes and challenges. How is hearing loss impacting your life? What places and people do you want to hear more of? What kind of lifestyle do you have – sporty, cultural? This allows us to tailor the right solution for you.

Consistency of care

The audiologist you see will be your consistent point of contact. If you choose our comprehensive care package, they will carry out your annual hearing test, ear wax removal every three months and hearing aid reviews.

What our patients say

"Lovely staff, helpful, kind and approachable. Very quiet and calm environment and effective service. Couldn't ask for more." – H.S.

"Emily is so friendly and professional. Lovely setting." – S.T.

"Excellent service! Woke up with blocked ears and Emily and her team took great care of me from start to finish. I was out in half an hour with my hearing back to normal!" – E.B.

"Helena explained everything about the procedure. Her relaxing approach was very helpful." – D.H.

Proud to support

Consultation at Hearing Suite Clinic

Next steps

To book your consultation, please take a look at our book an appointment page. You can also call us in Harrogate on 01423 429 222 or email enquiries@thehearingsuite.co.uk

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Speak with our team today

The Hearing Suite

Turn up the volume on your life. We offer unrivalled care to improve your hearing. We can also help with tinnitus, ear wax, noise protection and other hearing issues. We don’t just hear, we listen.

Call us on 01423 429 222

Working Hours: Mon to Fri: 9 AM - 5 PM

Find Us

The Hearing Suite, Highfield House, 52 East Parade, Harrogate, HG1 5LT

Directions via Google Maps

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